Emails, live chat, web inquirers, and social media all have their place, but the phone is still the preferred communication choice for many when it comes to business. How many times have you spoken with someone on the phone and thought how unprofessional he or she was? Make sure others are not saying the same about you. Here’s everything you need to know about handling calls in a professional manner.
How to Speak Professionally on the Phone
1 – Keep a pen and paper next to you. Keep track of calls by writing down the person’s name, the time he or she called, and the reason. It’s best to write the information on a phone memo pad with carbon. This keeps the calls organized in one place, and when it isn’t for you, you can give a copy to the intended recipient.
2-Answer the phone in as few rings as possible. No one likes to be forced to wait. Answering quickly shows the caller, who is more than likely to be a customer, that your company is efficient. It also lets the caller know that his or her call is important.