Maria knocks quietly on the door in response to Ms Anderson’s request. She offers help and provides some information about the services offered on board.
Read the following passage and answer the questions.
Maria: (knocks on the room door) May I come in, madam?
Ms Anderson: Yes, thanks for coming so quickly.
Maria: Certainly, madam. How can I help you?
Ms Anderson: I’d like some fresh towels in the suite when I get back this evening.