Business English: Misunderstandings


A famous French writer once said: “Language is the source of misunderstandings”, and for many language learners misunderstandings can happen on a daily basis. But when you know the right language you can deal with misunderstandings quickly and easily – or even avoid them altogether.

Join Feifei and Neil and their studio guests as they explore and practise the language of misunderstandings.

Misunderstandings: Key phrases

Checking what someone means:

What do you mean by that? Do you mean…? So are you saying…? Correct me if I’m wrong, but do you mean…? Sorry, I’m not sure if I got that. Are you saying…?

Asking someone to explain what they mean:

Sorry, what exactly do you mean by that? Sorry, could you go over that again? Could you expand on that?

Checking that someone has understood you:

Is that clear? Does that make everything clear?

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